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Frequently Asked Questions

The mascot costumes on our website are all handmade after ordering, so it often takes 3-7 business days to process the mascot costume.

We provide multiple sizes for users to choose. You can send us the user's height and weight. We create mascots based on the user's height and weight.

All our products offer free shipping and the shipping time is estimated to take 15 working days. You can choose between standard shipping and expedited shipping that we offer.

Our website only accepts paypal and credit card payments. You can pay via paypal with your credit card or debit card. We are temporarily not accepting purchase orders.

We provide free customization services and will not charge you extra. All our products are free to change colors and add logos. 

You need to write the color you need to change in the remarks when ordering. If adding a logo, you need to send the logo to email support@salemascot.com.

If you are not satisfied with our products, please contact us as soon as possible and we will provide you with a full refund. Please see our Refund Policy for specific refund policies.

If you have any questions please feel free to contact us.